Enterprise Solutions



Enterprise Solutions

GoVirtual is a Silver Cloud Alliance Partner with Salesforce, which enhances company's CRM capabilities by enabling cloud-based, customer centric operational processes and business models. It helps clients to innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities. GoVirtual has an extraordinary team of Salesforce solution experts who work real hard to bring the best results, for revolutionizing your business, and bringing joy to your customers on the Salesforce platform.

Key Services

Sales Cloud

Take guidance from the industry best to enhance your sales strategy and optimize your Sales with Salesforce Sales Cloud.

With outgrown competition, companies are looking for ways to stay ahead in their sales process. To achieve the sales objective, organizations need to identify, sell to and manage prospects & customers effectively. This requires huge effort in formulating sales strategies, generating leads, customer tracking & interaction and monitoring the progress. Implementation of Salesforce Sales Cloud encompasses Customer Management solution and Activity Tracking for a robust Sales Pipeline, Quoting and Contract Management system. With Sales Cloud, Marketing, Sales and Sales Support teams can collaborate to acquire new customers, maintain relationships with the existing customers. The Sales cloud feature includes Lead Contact & Opportunity Management, Salesforce Engage, Sales Collaboration, and Sales Performance Management, Mobility, Approvals & Workflows, Inside Sales Console, Email Integration, Files Sync and Share, Reports and Dashboards, Sales Forecasting &Territory Management.

Service Cloud

We can guide you with the right strategy, processes and tools to drive customer service and call center functions, successfully.

Service Cloud is a scalable, web based solution which helps in reducing the handling and follow up time, to ensure the customer issue doesn't pass unnoticed. It increases productivity and reduces the support costs. Service cloud enables customer service team to prioritize, check internally and externally for the inquiry, quickly and efficiently, while providing metrics to the management whether everything is working smoothly. Key benefits of Service Cloud are - Automated Assignment and Escalation Rules, Integrating Knowledge Base capabilities for sharing information, Integrating VoIP to reduce call handling time & scalable infrastructure. Service cloud features include Service Console, Knowledge, Social Customer Service, Live Agent, Mobility and Communities.

Marketing Cloud

We can help you optimize your social interaction by assisting in the strategy, processes and tools you need to get there.

Your marketing team has raised a voice, but salesforce marketing cloud ensures that voice to be heard by all your customers. Salesforce Marketing Cloud has every tool to help the customers make the most of all Social touch points all channels. Feature set includes Journey Builder, Email Mobile & Social Media Marketing, Ads, and Predictive Intelligence & Social Media Listening.

Community Cloud

We'll help you improving your interactions with customers, employees and partners with Salesforce Community Cloud.

In today's digital social world everyone wants to stay connected closely. Salesforce community cloud is a dedicated social platform for your Salesforce users to share information and assist each other in finding answers. Community Cloud connects customers, partners, and employees directly to the information, apps, and experts they need to take action. It combines the real time collaboration of Chatter with the ability to share any file, record or data across devices. It's easy to setup and customize as per your Branding needs & Mobile enabled. Community cloud facilitates services like Customer community, Partner community and Employee community.

Analytics Cloud

Increase the pace of your business in today's digital market by making actionable data accessible to your business users, helping deliver insights faster than ever, directly to the business users, without any Analysts or IT.

Wave is a cloud-based data platform as well as a data-analysis front end. It's not just for sales, service & marketing data but also for third party data you care to bring into the mix. Wave helps the business user find and share insights directly and quickly. Analytics Cloud delivers a rich feature set including Self Service, Instant Access to Any Data, Search-Based Access, Easy to Explore, Mobile First backed with the Native Salesforce Platform, on the Cloud with the same Salesforce Trust & Governance.

Platform Cloud

We can Configure and Customize the Force.com platform to address your unique business challenges.

Today every business wants to move from their out-of-date and high cost legacy applications to a highly effective cloud based solution. Salesforce provides a cloud based PAAS solution Force.Com which is an optimal platform to develop custom apps in cloud. You can customize the native Salesforce functionalities to suit your business. You can create custom components & any user experience, for any device at a rapid pace. With the introduction of new Lightning technology, Integration and Customization has achieved a different dimension. Force.com platform features Native Salesforce Integration, Cloud Deployment, Powerful Governance and Trust, Lightning App Builder.

AppExchange is the Salesforce App Marketplace, with thousands of App & millions of Downloads & Reviews, to help you identify the best tool that integrates with your Salesforce ecosystem and enhances your team's productivity, quickly. The AppExchange for Components provides a powerful array of components built by Salesforce Labs and Salesforce partners, enabling the building of apps and pages easy & faster.